Refund Policy

At Fit It On, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions under which refunds may be issued for our subscription plans and one-time credit pack purchases. By using our services, you agree to the terms outlined below.

Subscription Plan Refunds

If you are unsatisfied with your subscription, you may request a full refund within 7 days of your initial purchase or renewal date, provided that you have not consumed more than 20% of the credits allocated to your plan for that billing cycle.

Refund requests made after the 7-day window, or where more than 20% of the plan's credits have been used, will be evaluated on a case-by-case basis. In such cases, refunds may be prorated based on the remaining unused time and credits in the billing cycle.

Refunds for annual subscriptions follow the same 7-day policy from the date of purchase or renewal. After this window, prorated refunds may be issued at our discretion for the remaining unused months.

One-Time Credit Pack Refunds

One-time credit packs (also referred to as "extra credits" or "top-up credits") are eligible for a full refund within 7 days of purchase, provided that none of the purchased credits have been used.

Once any credits from a one-time purchase have been consumed, refunds for that purchase are no longer available, as the digital service has been delivered and utilized.

How to Request a Refund

To initiate a refund, please contact our support team with the following information:

• Your account email address.
• The date of the purchase or subscription renewal.
• The reason for your refund request (this can be for any reason — we only ask to help us improve our service).

You can reach our team by emailing [email protected], by using the contact form on our website, or through the live chat on our website. We aim to acknowledge all refund requests within 1 business day.

Refund Processing Time

Once a refund is approved, it will be processed within 5–10 business days. The refund will be returned to the original payment method used for the purchase. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

• Credits that have already been consumed (used for AI generations, virtual try-ons, video creation, or any other feature).
• Accounts that have been suspended or terminated due to violations of our Terms of Use.
• Requests made more than 30 days after the original purchase date.
• Chargebacks or disputes filed with your bank without first contacting our support team.

Cancellation vs. Refund

Cancelling your subscription is different from requesting a refund. When you cancel, your subscription will not renew at the end of the current billing cycle, but you will retain access to your plan's features and remaining credits until the end of the period you have already paid for.

You can cancel your subscription at any time directly from your account settings. No long-term contracts are required. If you wish to receive a refund in addition to cancelling, please submit a separate refund request to our support team.