How to Get Help
We are here to help you get the most out of Fit It On. If you encounter an issue or have a question that isn't answered in this Help Center, please reach out to us using one of the methods below.
Best for customers: Use the Live Chat located in your profile menu (bottom-left) under "Help Center". It's the fastest way to reach the team for both product and billing questions.
- Live Chat (preferred): Open your profile menu -> Help Center -> Live Chat for the quickest assistance.
- Email (general): [email protected]
Additional Methods
- Slack Connect (enterprise): We can open a shared Slack channel for direct, dedicated support for your team. Please contact us via email to request this.
- Topic-specific emails:
- Billing matters: [email protected]
- Legal inquiries: [email protected]
Frequently Asked Questions (FAQ)
Our core support team operates Monday through Friday during standard business hours (EST). We monitor critical systems 24/7.
We typically respond to in-app chat messages from Premium and Agency users within a few hours. Email inquiries may take up to 24-48 hours.